At Powerhouse Kits (“we,” “us,” or “our”), we want you to be completely satisfied with your purchase. This Returns and Refund Policy explains how returns, exchanges, and refunds are handled on our website https://powerhousekits.com.

By placing an order with us, you agree to this policy.

1. Returns

1.1 Eligibility for Returns

You may request a return if:

  • The item is unused, in its original condition, and in its original packaging.
  • You submit your return request within 30 days of receiving your order.

Non-returnable items:

  • Gift cards
  • Downloadable products or digital content
  • Items that have been used, damaged, or altered

1.2 How to Initiate a Return

To start a return:

  1. Contact us at contact@powerhousekits.com within 30 days of receiving your order.
  2. Include your order number, item name, and reason for return.
  3. We will provide instructions for shipping the item back to us.

Important: You are responsible for return shipping costs unless the item is defective or we made a shipping error.

2. Refunds

2.1 How Refunds Work

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.
  • Shipping costs (if any) are non-refundable, except in cases where we made an error or the product was defective.

2.2 Partial Refunds

Partial refunds may be granted for:

  • Items not in original condition, damaged, or missing parts
  • Items returned after the 30-day window

3. Exchanges

If you received a defective or damaged item, you may request an exchange.

  • Contact us at contact@powerhousekits.com with your order number and item details.
  • We will guide you on sending the item back and arranging a replacement.

4. Late or Missing Refunds

  • If you haven’t received your refund within 10 business days after approval:
    1. Check your bank account or payment provider.
    2. Contact us at contact@powerhousekits.com or call +1 (779) 675-0572 if the refund still hasn’t arrived.

5. Shipping Returns

  • Always use a trackable shipping service or purchase shipping insurance when sending items back.
  • We do not guarantee that we will receive your returned item without tracking.
  • Return shipping address:
    Powerhouse Kits
    2143 Industrial Ave,
    San Angelo, TX 76904, United States

6. Contact Us

If you have any questions or concerns about returns, refunds, or exchanges, please contact us:

Email: contact@powerhousekits.com
Phone: +1 (779) 675-0572
Address: 2143 Industrial Ave, San Angelo, TX 76904, United States